Frequently Asked Questions

What if we already have a website?

That's no problem! We have worked with many associations wanting to convert their old website to our platform because it fits their needs.  The conversion process is seamless.  We will discuss ahead of time what information you'd like transferred to the new website and take care of all of the details from there.

How easy is the admin side to use?

It's very simple! We provide thorough, continuous training and are available to answer any questions you may have. A person with basic computer skills will be very capable of handling the administrative duties and updates to the website.

I don't need all of the additional features. Is there a way that I can have a website with just the basic capabilities?

Yes, we offer a basic neighborhood website that includes the ability to upload documents, add events to the calendar, include text and pictures on the website, and much more. This website is available for a minimal cost. Please contact us for more information.

Is there a limit to the storage space on our neighborhood website?

No, there is no limit to the amount of documents, pictures, and information that you add to your neighborhood website.

What if there are parts of the site that I don't want the public to see?

Any sections of the website can be made private to only registered users. We recommend this feature be utilized for the directory and sensitive documents.

What information is gathered from residents during registration? How can that benefit our neighborhood?

When a user registers on the website, they will input all required information such as their name, address, phone number, email address, and any additional custom fields. This allows the admin to communicate to users whether it be a monthly newsletter, emergency notice, or other important announcements. The result is a higher percentage of viewed emails and increased participation in the community meetings and events. The User Data is only available to the Administrators of the website.

Who owns the URL?

It is totally up to the association or management/amenity company. Many associations already own their URL, but Neighborhood Publications is happy to obtain an available URL and manage it on our end. This is determined before the launch of the website.

Do you offer customized services or technology?

Yes, we will be happy to set up a meeting and listen to your specific needs. We will then create a detailed scope on how our company can offer our services to solve the problem at hand. Contact us to schedule a meeting.

What do you need from us to get started?

We need an agreement from the management/amenity company or the association. We'll then send a questionnaire/checklist of items needed for the initial draft.  We're also more than happy to schedule a call to discuss details of the requested site setup.

Do you ever add new features?

Yes, we constantly are upgrading the functionality of the websites on a monthly basis. If you require a certain feature that we do not already provide, we will work to develop the capability for you.